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The Library

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Contact details

Our contact details

: +44 (0) 1522 88 6222 (University Library)

: +44 (0) 1406 49 3007 (Holbeach Campus)

: library@lincoln.ac.uk

: @GCWLibrary

: UOLLibrary

E-resources and system feedback

E-resources feedback

Let us know of any issues relating to our e-resources:

 

We'll get back to you as soon as possible with a solution or to request more information.

How to feedback

We value all your opinions and views and there are lots of ways you can provide feedback to help us develop our services.

Email feedback

Email

Send us your questions, comments or ideas:

Email us

Comments corner

Comments

Leave us a note in our Comments Corner, opposite the help desk.

Subject Committees

Student reps

Ask your school or college representative to raise your ideas at a school meeting.

Who is my school rep?

Social media

Social media

Let us know your thoughts via social media:

: @GCWLibrary

: UOLLibrary

Student Advisory Group

Student advisory group

Student advisory group logoGet involved in our Student Advisory Group. A new group meets every academic year and we'll be asking for volunteers and announcing more information soon.

Complaints Procedure

Complaints procedure

Should you wish to make a complaint about a matter relating to The Library, or the services provided, the following steps are available to you:

Informal

In the first instance please either

Please provide full details of the nature of the complaint, including any relevant background information, along with your name and contact details.

 

We will try to resolve the matter straightaway wherever possible, but if an immediate solution is not possible an explanation will be given as to what action will be taken next, and we will endeavour to deal with your complaint as quickly as possible.

Official complaint (Staff & Students)

If you are not satisfied with how the issue has been resolved, University of Lincoln students should follow the official complaints procedure, as detailed in the Student Handbook.

Members of staff may wish to consider the University's Grievance procedure, and may write to the Vice Chancellor.

Customer Services Excellence

Customer Services Excellence logo

Customer Service Excellence

The Library holds the Customer Service Excellence accreditation. This award is regularly reassessed and we hope it demonstrates a clear commitment to providing excellent customer service.

Find out more about the Customer Service Excellence award