We are committed to ensuring that all students and staff can make the best use of our services.
You can expect us to provide:
All we ask is that you regularly read the communications we send and please show consideration to your fellow students by following the regulations.
The Library holds the Customer Service Excellence award. This award is reassessed yearly as part of a three year process. We have been holders of the accreditation for 8 years and we hope it demonstrates a clear commitment to providing excellent customer service.
We use the framework to drive customer focused change and at our last assessment the assessor highlighted our positive response to covid restrictions including developing new services and our staff who are empowered to improve the customer journey, we received seven compliance pluses.
Find out more about the Customer Service Excellence award
We are a member of the Mercian Collaboration, a professional network comprised of higher education libraries from across the East and West Midlands